Email was sent on the 1st November 2011 2300hrs
Subject:Safety concerns at Penang International airport and Fireflyz groundcrew rudeness with passengers
To whom it may concern,
I arrived Penang airport on flight FY 2098 from Subang airport to Penangat 2240hrs and it was raining. Being a frequent patron to Penang airport,I am aware that the airport is under construction. The plane was parkedon the apron near Gate 12 and we were not ushered to the designated passengerroute toward to the arrival gate, until late a Fireflyz ground staff usheredus through machinaries and generators. Knowing passengers who doesntwear safety shows, Malaysian airports should ensure the safety of passengersgoing through the equipments and generators, with water puddles on theapron which makes it worst if there are live generator with leak currents.What MAHB should do, is to put proper baricades and signages which is clearlyvisible to passengers especially at night and during this raining seasons.
The Fireflyz ground crew should at least ensure passengers safety, eventhoughit is MAHB's responsibility to prepare the infrastructure, but i got arude reply by a woman FIreflyz's ground staff that it was ot her responsibilityof the apron's hazard's. She was wearing a black Fireflyz polo t-shirt.And i could hear her radio conversation in the teminal building about meraising the safety issue of unsafe act! And it was not her matter to address.
Again, i have to point out, safety is everyone responsibility and not demarkingwhos who is responsible. But as a passenger who is always being usheredto new route to the arrival gates at all different flights, i do not expectthe Penang ground staff to assume all passengers know their exit ways.
Yes, it is dissapointing for me to be greated like that on a internationalairport and a reknown community airline ground staff that safety is beinglooked lightly. I hope the management should do necessary action on ensuringpassengers safety during construction and the crew's atitude to help passengerstheir way to exit safely
RegardsSheridan
This comment is also being cced to Fireflyz Customer Service
Malaysia Airport Berhad's reply on 2nd November 2011
Dear Sir,
Warmest greetings from Malaysia Airports.
First and foremost we would like to apologise for the inconvenience caused and thank you for highlighting this matter to us. We are very concerned on the issues highlighted and have forwarded the issue to the respective division for their attention and action. We assure you that they will take this matter seriously and will ensure that improvements and measures are taken to avoid similar incidents in the future. We always put passengers’ safety, security and comfort as utmost priority at all time.
We also urge all our partners to preserve the image of the airport and ensure that all employees provide professional, efficient, prompt, polite and courteous service without discrimination whatsoever and in an honest and businesslike manner to the customers.
Again, we thank you for your feedbacks and we welcome constructive comments from time to time towards the betterment of services at all our airports.
Thank you.
Corporate Communications
Dear Mr Sulik
Thank you for your email stressing on safety concerns. This will be forwarded to the relevant departments for their review pertaining toFirefly only.
We appreciate your efforts.
Sincerely
Firefly
--------------------------Regards,Firefly Customer Care TeamEmail: customer_care@fireflyz.com.my
And this is what Fireflyz said, email replied on the 3rd November 2011
Dear Mr Sulik
Thank you for your email stressing on safety concerns. This will be forwarded to the relevant departments for their review pertaining toFirefly only.
We appreciate your efforts.
Sincerely
Firefly
--------------------------Regards,Firefly Customer Care TeamEmail: customer_care@fireflyz.com.my
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